Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify your sales associate of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact our Service Department who will address the issue on a case-by-case basis. Most manufacturers require at least one service call to diagnose the problem or defect and Manweiler Appliance will abide by the Manufacturer’s service policies.

Damaged Products: If your product is damaged upon arrival, notify your sales associate of the problem within 48 hours of receiving goods. Manweiler Appliance can issue a damage credit to the customer if the damage on the product is cosmetic, appears minimal and won’t impede with the function or performance of the product. Please contact your sales associate if you are willing to take a damage credit. All of our shipments are 100% insured. Product(s) damaged during shipping are also eligible for exchange at no charge to you. Exchanged Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return within 14 days of delivery or install. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25% restocking fee. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise is subject to a 25% restocking fee — even if not yet delivered – and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged specific sales tax rates based off of the customer’s address and zip code.